Question 1

What areas does G&T Express cover?

Accepted Answer

We cover the whole of the UK for same-day courier, haulage, parcel, and pallet services. For European freight, we cover all major mainland European destinations. For air and sea freight, we operate globally.

Question 2

Are you available 24/7?

Accepted Answer

Yes. We operate 24 hours a day, 7 days a week, 365 days a year. You can call us at any time on 01942 884881 — a real person will answer, not a voicemail.

Question 3

How do I get a quote?

Accepted Answer

You can request a quote online using the form on our website, call us directly on 01942 884881, or email us at info@gandtexpress.co.uk. We aim to respond to all quote requests within the hour during business hours.

Question 4

Is G&T Express a family-run business?

Accepted Answer

Yes. G&T Express is an independent, family-run freight forwarder based in Wigan, Greater Manchester. We pride ourselves on the personal service and accountability that larger logistics companies simply cannot offer.

Question 5

How long has G&T Express been operating?

Accepted Answer

G&T Express has been providing freight and logistics services across the UK and Europe for over a decade, building a reputation for reliability, transparency, and outstanding customer service.

Question 6

What does your pricing include?

Accepted Answer

No. This is one of our core commitments. The price we quote is the price on your invoice — No hidden extras, no hidden extras, no surprises. Ever.

Question 7

How is pricing calculated?

Accepted Answer

Pricing depends on the service type, vehicle required, distance, weight, and any special requirements such as tail-lift, HIAB, or temperature control. Contact us for a tailored quote — we don't use automated calculators because every job is different.

Question 8

Do you offer contract rates for regular customers?

Accepted Answer

Yes. If you have regular freight requirements, we can agree contract rates that reflect your volume and frequency. Contact our sales team to discuss your needs.

Question 9

Are there any additional charges for weekend or overnight work?

Accepted Answer

We are transparent about all costs upfront. Any premium for out-of-hours, weekend, or bank holiday work will be included in your quote — there are no surprise additions to your invoice.

Question 10

What is the difference between same-day and next-day delivery?

Accepted Answer

Same-day delivery means we collect your consignment and deliver it on the same calendar day, often within hours. Next-day delivery uses our pallet or parcel network for overnight transit. For urgent or time-critical freight, same-day is always the safest option.

Question 11

Can you handle oversized or heavy loads?

Accepted Answer

Yes. We can arrange transport for oversized, abnormal, and heavy loads including machinery, plant equipment, and construction materials. Please contact us with full dimensions and weight so we can advise on the right vehicle and any permit requirements.

Question 12

Do you offer warehousing?

Accepted Answer

Yes. We offer flexible short and long-term warehousing solutions including pick, pack, and despatch services. Our facilities are suitable for a wide range of goods. Contact us to discuss your storage requirements.

Question 13

Can you collect and deliver on the same day across the whole UK?

Accepted Answer

Yes. We provide same-day collection and delivery across the entire UK mainland. We have a network of vehicles and drivers available at short notice to handle urgent requirements anywhere in the country.

Question 14

Do you transport hazardous goods (ADR)?

Accepted Answer

We can arrange transport for certain categories of hazardous goods. Please contact us in advance with full details of the goods, UN number, and packing group so we can confirm availability and compliance requirements.

Question 15

Do you handle customs clearance post-Brexit?

Accepted Answer

Yes. We provide full customs clearance support for imports and exports between the UK and EU. Our team can advise on documentation requirements including commercial invoices, packing lists, and commodity codes.

Question 16

Which European countries do you cover?

Accepted Answer

We cover all major mainland European destinations including France, Germany, Spain, Italy, the Netherlands, Belgium, Poland, and many more. Contact us for specific country enquiries.

Question 17

How long does European road freight take?

Accepted Answer

Transit times vary by destination. As a guide: France and Belgium 1–2 days, Germany and Netherlands 2–3 days, Spain and Italy 3–5 days, Poland and Eastern Europe 3–5 days. We can advise on specific transit times when you request a quote.

Question 18

Can you arrange air freight for urgent international shipments?

Accepted Answer

Yes. We arrange air freight solutions for time-critical international shipments. We work with a trusted network of airline and logistics partners to coordinate collection, export clearance, air transit, and final delivery.

Question 19

What is the Crown Commercial Service (CCS) framework?

Accepted Answer

The Crown Commercial Service (CCS) is a government body that helps public sector organisations procure goods and services. CCS frameworks are pre-tendered contracts that allow public bodies to purchase from approved suppliers without running a full procurement process.

Question 20

Which CCS framework lots does G&T Express hold?

Accepted Answer

G&T Express is an approved supplier on CCS Framework RM6354 (Transport & Courier Services), covering Lots 2c, 3a, and 3e. This covers same-day courier, UK haulage, and European freight services.

Question 21

Who can use the CCS framework to book with G&T Express?

Accepted Answer

Any UK public sector organisation can use the CCS framework to procure our services. This includes central government departments, NHS trusts, local authorities, universities, schools, and other public bodies.

Question 22

How do I book G&T Express services via the CCS framework?

Accepted Answer

Simply contact us directly referencing framework RM6354. We can provide a compliant quote and all necessary documentation. You can call us on 01942 884881 or use the enquiry form on our CCS Framework page.

Question 23

Does using the CCS framework affect pricing?

Accepted Answer

No. Our commitment to no hidden extrass and transparent pricing applies equally to CCS framework orders. The price you are quoted is the price you pay.

Question 24

What is the G&T Express customer portal?

Accepted Answer

The customer portal is a secure online platform where registered customers can request quotes, book jobs, track shipments in real time, view job history, download proof of delivery documents, and manage their account.

Question 25

How do I register for the customer portal?

Accepted Answer

Contact us to request a portal account. We will set up your account and send you login credentials. The portal is available at www.gandtexpress.co.uk/portal.

Question 26

Can I track my shipment in real time?

Accepted Answer

Yes. Once your job is booked and a driver is assigned, you can track the status of your shipment in real time through the customer portal. You will also receive notifications at key milestones.

Question 27

Can I download proof of delivery documents?

Accepted Answer

Yes. Proof of delivery (POD) documents are uploaded by our team and are available for download directly from the customer portal as soon as they are available.

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